The added value of GEO-IT/Gis for contact & control rooms is obvious to everyone. In the field of public order and safety, SafetyCT offers a wide range of products for all levels of the safety organisation. The basic platform is our CARE software package, which generates coverage and deployment plans (Fire Station Sequence Tables) for the contact & control room GMS system.
We also supply specific applications for navigation, mobile operational information, GIS analyses and object information management. The GEO IT team at SafetyCT includes in-house developers, functional managers and consultants. In addition to software, we also provide support for creating plans of various types, documents and installations.
COVERAGE PLAN AND DEPLOYMENT PLAN (CARE)
SafetyCT has extensive experience in generating coverage plans for the fire service and other emergency services. You can use our CARE application when preparing these plans. Our employees can prepare these plans, or you can prepare them yourself using the CARE application. After approval by management, the plans are adapted for use in the contact & control room dispatching system.
The data from CARE is periodically transferred to the Integrated Control Room System (GMS) used by all 112 contact & control rooms in the Netherlands (Deployment Plan). This means that the contact & control room always deploys and dispatches resources based on correct data. Furthermore, evaluation after the event is always based on consistent and easily comparable data.
Your fire service organisation changes constantly. All fire services face the permanent challenge of matching their fire response capabilities as closely as possible to national regulations and guidelines. The CARE (CARtographic Exploration) module helps you with this difficult task. You can use CARE to generate scenario forecasts for different fire station locations and organisation forms based on the current fire response structure, risk profile, types of buildings and permitted driving speeds in your area.
This clearly demonstrates the extent to which the fire service is capable of providing effective fire response in accordance with the defined standards.
CARE brings your regional coverage plan to operational readiness. Innovative software techniques have eliminated the extremely labour-intensive aspects of generating municipal and regional coverage plans. So creating ‘areas’ and pinpointing ‘nodes’ is now a thing of the past. The module also saves you valuable time that was previously required for consultation and implementation!
CARE can also be used at municipal level. It offers major benefits, particularly in the preparatory phase. For example, calculating the effects that moving fire stations and vehicles, building new roads, introducing traffic abatement measures or changing your volunteer team will have on your basic municipal fire response capability. Many emergency services are already using CARE to answer questions of this type. As a result, communication with stakeholders within and outside the fire service organisation takes place much more effectively.
DYNAMIC ALARMS (CARE-DRIVE)
CARE generates a static coverage plan and deployment plan. When you use CARE-Drive (Dynamic Repressive Deployment of Units), you can communicate the units capable of responding fastest to the contact & control room based on the actual unit status and positions. CARE-Drive has been in use in the safety regions since 2017.
An additional component allows exceptions to be made based on priority, report classifications, location and periods (or a combination thereof). For example, in the case of a priority 2 call, a municipal fire station can always be alerted in order to maintain residual coverage for priority 1 calls.
CARE-Drive is an in-house SafetyCT development. SafetyCT developed the first version of the application for Twente Safety Region. Twente has used the application to operationally deploy duty officer vehicles since 1 January 2017. Your system administrator can upload all local CARE data, including all changes, with CARE-Drive. CARE-Drive uses the latest webservice link to GMS.
Links are created with the units and fire station locations in GMS based on the vehicle and fire station combinations in CARE. When current unit locations are available, this information is used to calculate the fastest vehicles. If the current locations are not available, the fire station locations imported from CARE are taken as the starting point. A combination of the two is also possible.
When a unit is moved to another fire station location in GMS, CARE-Drive receives and processes this information immediately.
If the application has been set up in this way, the use of dynamic alarms in GMS can also be enabled. In GMS itself, you then set the unit type for dynamic alarms to ‘KVT-D’(rive). As soon as an incident report for this type of unit comes in, notification of an incident with an open KVT-D deployment requirement is sent to CARE-Drive. This notification initiates calculation in CARE-Drive. Within seconds, CARE-Drive returns a sequence to GMS, including the fire response time in seconds. Either GMS automatically makes a selection from this list, or the CCR operator manually chooses a deployment option. If CARE-Drive is unable to make a calculation for any reason, GMS will default to referencing the call-out fire station sequence table (KVT-U) that is still available in GMS.
KVT MANAGER TOOL
Managing fire station sequence tables (KVTs) has always been complex and time-consuming until now. SafetyCT’s KVT management tool revolutionises this process, making it a lot easier and much faster. You can use a list or map display to view, modify and re-export a fire station sequence table that has been created with CARE or imported from the GMS. The tool also allows you to make changes to your fire station sequence table in a structured way.
These changes are automatically included when you create or receive a new source file at a later time. The KVT management tool is also useful when merging regional fire station sequence tables for the new combined contact & control rooms. The option of creating your own fire station sequence table per region and recording the corresponding agreements is still available.
SafetyCT offers a software suite called SafetyGuide. SafetyGuide is the collective name for all operationally related software and support software that we develop in-house or purchase from our direct partners. This suite allows us to offer all the products required in a fire service/police (OOV) vehicle. SafetyCT provides interfaces between all its own products and those of its partners. In this sense, we are also a system integrator. There is no need for you to purchase all the different products you require from different vendors. Our team enjoys the challenge of creating links to products from other vendors.
Our custom navigation solution gives you maximum control over the routes to be driven by the units. You can apply real-time restrictions such as one-way closures, full closures, time limits, weight limits and possibly a category limit (vehicle type). In addition, your administrator can personally draw roads and change basic road materials information. Instead of using a standard profile such as ‘Taxi’ or ‘Truck’, the solution is completely customisable to ensure that all the roads that can be used by your organisation are also enabled.
SafetyMaps Creator and Viewer
SafetyMaps is our name for two products that allow you to both manage objects and locations (events/water accident maps), and also display the information required for the operational units.
You can use SafetyMaps Creator to generate special object and location maps and (automatically) share them with the operational units. Even users who have no GIS/GEO experience can use the simple and standardised features to create and manage objects in just a few minutes. The SafetyMaps Viewer displays the information created in your office environment (Creator) in operational situations. In addition to this object and location information, the Viewer also displays real-time information about ongoing incidents and the current vehicle locations of your colleagues. Various modules can be integrated in the Viewer, i.e.:
- Twitter messages about the current incident
- The ability to share photos between units
- The ability to create operational drawings
- Street View
- The ability to link to the deployment database or other plans
SafetyCT’s Incident Monitor allows you to send information on incidents and units to the other operational units, in addition to the base unit. For example, this facility can be used to give fire service officers, press officers and other operational positions up-to-date information about all current incidents and the incidents of the past 24 hours. This ensures that they are already aware of how an incident is developing before escalation takes place. The Incident Monitor offers the same features as the SafetyMaps Viewer, including Twitter functionality.
SafetyCT offers training courses on how to use an application, or analyse the results, for all products.
We offer appropriate training for every product we supply. And our expert service desk is also always available for support.